Privacy Practices (HIPAA)
IMPORTANT: This is a summary of your rights and our responsibilities. For the complete Privacy Notice, please request the full HIPAA Notice of Privacy Practices document.
Your Privacy Rights
KindQuest Support LLC is committed to protecting the privacy and confidentiality of your Protected Health Information (PHI). We comply fully with the Health Insurance Portability and Accountability Act (HIPAA) and Pennsylvania state privacy laws.
What is Protected Health Information?
Protected Health Information (PHI) includes any information in a medical record or health care file that can be used to identify you. This includes:
- Name, date of birth, address, phone number, email
- Medical and psychological history
- Medication information
- Health conditions and diagnoses
- Insurance information
- Care records and notes
- Billing information
- Emergency contact information
Your Rights
Right to Access
You have the right to inspect and obtain a copy of your health information. We will provide copies within 30 days. A reasonable copying fee may apply.
Right to Amendment
You have the right to request corrections to your health information if you believe it is inaccurate or incomplete.
Right to Receive Notice
You have the right to receive written notice of our privacy practices and your rights regarding your health information.
Right to Request Restrictions
You may request restrictions on the use and disclosure of your health information. While we will consider your request, we are not always obligated to agree.
Right to Confidential Communication
You have the right to request that we communicate with you about your care using alternative methods or locations.
Right to an Accounting of Disclosures
You may request an accounting of the times we have disclosed your health information.
Right to a Paper Copy
You have the right to request and receive a paper copy of our Notice of Privacy Practices, even if you have agreed to receive it electronically.
How We Use and Disclose Your Information
We use and disclose your health information for the following purposes:
Treatment
To provide you with home care services, coordinate your care, and communicate with other healthcare providers.
Payment and Billing
To bill for services and communicate with insurance companies and funding sources.
Health Care Operations
To manage our business operations, including training, quality assurance, and administrative functions.
Legal Requirements
When required by law, such as reporting abuse, neglect, or exploitation, or when subpoenaed by court order.
Public Health and Safety
When necessary to protect public health or safety, or as authorized by Pennsylvania Department of Health regulations.
Safeguarding Your Information
We maintain physical, electronic, and procedural safeguards to protect your health information. These include:
- Limited access to health information on a need-to-know basis
- Secure electronic systems with password protection
- Encrypted data transmission
- Secure facilities with restricted access
- Regular staff training on privacy and security
- Confidentiality agreements with all employees
- Business associate agreements with vendors
Contact Information
To exercise your rights, request the complete Privacy Notice, or file a privacy complaint:
Privacy Officer
KindQuest Support LLC
660 Boas Street, Suite 315
Harrisburg, PA 17102
Phone: 724-422-0020
Email: info@thekindquest.com
Complaints to Federal Authorities
If you are not satisfied with how we handle your privacy concerns, you may file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-800-368-1019
Website: www.hhs.gov/ocr/privacy/hipaa/complaints
Effective Date: January 1, 2025
This Privacy Notice is available in other formats upon request. The complete HIPAA Notice of Privacy Practices is available by contacting our Privacy Officer.